Official channels
Questions, technical issues and requests are handled exclusively via the Support ticket system and Love Messenger inside lovecoin.life. On-record = traceable, fair, and protective for both sides.
Open a Support ticketOfficial protocol
How support works in the LOVE Ecosystem
So the team can focus and treat every user equally, all support runs exclusively through official channels inside the platform. This page applies to everyone — no exceptions, no privileges.
File a ticket in one step
Short form — same ticket as in the app, just faster. Reply lands in your account.
What is not a support channel
Personal WhatsApp, SMS, Telegram DMs, calls to private team numbers and similar are not treated as support. Not because we don't value personal contact — but because outside the system there is no trace, no fair queue and no legal frame. A non-reply on those channels isn't rudeness; it's protocol.
Hours and response times
The team works tickets during business hours. Mark urgent security incidents (lost access, suspected abuse, vulnerability) as Urgent inside the ticket — those go to a priority queue.
Mutual respect
Please keep a respectful tone. Pressure, threats, repeated calls to private channels or attempts to bypass the protocol do not speed things up — they trigger a cool-off, and in extreme cases access limits. This applies equally to everyone.
Step by step
- 1Open a Support ticket or write in Love Messenger inside the app.
- 2Describe the issue in one message — what, when, what you already tried.
- 3Wait for a reply in the system. All further messaging stays in the same ticket.
Frequently asked questions
This protocol is part of the Terms of Use. Repeated violations may trigger a 24h cool-off or a permanent access limitation under the terms.
Read Terms of Use