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    LOVE Coin

    Wirex asked for proof of ownership

    Two paths depending on which LOVE wallet sent the BTC.

    Which wallet did you use?

    The proof method is completely different. Pick the one that matches.

    Self-custody — you hold the 12-word seed

    You CAN sign a message with the sending address. This is the standard web3 proof and Wirex accepts it. No PDF needed.

    Open 2-click Wirex Proof signer

    Opens LOVE SAFE → Bitcoin tab → Wirex Proof dialog with everything pre-filled. Enter PIN, copy signature, paste into Wirex.

    Step 1 — Fill in your transfer details

    Step 2 — Sign this message in your wallet

    Copy the challenge below and sign it with the BTC address that sent the transfer. Then paste the signature back here.

    How to sign:

    Open LOVE SAFE Wallet → Bitcoin tab → Sign Message → paste challenge → sign. Wallets like Electrum, Sparrow, BlueWallet, Trust Wallet, Ledger Live, Trezor Suite also support BIP-322 / legacy 'Sign Message' on the address that holds the UTXOs.

    Step 3 — The reply to send Wirex

    To:

    compliance@wirexapp.com
    ·Subject:
    Wallet Ownership Proof — LOVE SAFE Wallet (self-custody) (case ?)

    FAQ

    How do I know which wallet I used?

    LOVE SAFE Wallet = the one where you set up a 12-word recovery phrase + PIN (your keys, your coins). LOVE Wallet (internal) = the platform balance shown on the dashboard, controlled by Wise World 2012 Ltd. If you don't remember writing down a 12-word seed for this BTC, it was the internal one.

    Why is signed message stronger than the PDF letter?

    A signed message is cryptographic proof of key ownership — anyone can verify it offline against the BTC address. A PDF letter is an institutional attestation that a third party can theoretically dispute. Wirex prefers signed messages whenever the wallet supports them.

    What if my SAFE Wallet doesn't have a Sign Message UI yet?

    Export the private key (or seed) of just the sending BTC address and import it read-only into Electrum or Sparrow to sign there. Or write us — we can guide you and, as a last resort, issue a custodial-style letter on the operator's letterhead.

    How long does Wirex take after I send this?

    Most cases release within 1–5 business days. Signed-message cases are usually faster (the verification is mechanical).

    Is sharing my username, tx hash and address safe?

    Yes. All three are public information (the tx hash and address are on-chain). NEVER share your password, 12-word seed, recovery phrase, 2FA codes, or PIN with anyone — not even support.

    Need a hand? Ping support in LOVE Messenger or email compliance@lovecoin.life.

    LOVE Guide